Doordash is just not a good place to work. A city with 5 million people, often dubbed as a foodie city and one of the most liveable cities in the world. Similar opinion? Driver admitted to taking half my order (even laughed when I called him asking where it was), when he arrived at my house, he had another car following him furious that he had almost run someone over on his way and had driven dangerously the entire way there. Find the highest paying gigs in your city: https://gigsharks.com A look back at my first 3 months delivering as a DoorDash Dasher. See the Best Food Delivery Services in 2020 as rated by Australians on ProductReview.com.au. It is a nightmare with this company. Seriously I am over people like that. I have been trying ordering for 2 days now and nothing. Your trust is our top concern. Currently, DoorDash is only available in Canada, the United States, and Australia. You can order $2 chips from literally anywhere else without such a mess around. Ordered once and had the wrong items delivered and second time waited an hour and no driver was assigned. Since my reviews keep being rejected for no reason, even though I have had great experiences with Doordash, let’s ask the drivers why they need to cancel the orders at times? If you don't accept that delivery it goes against your ratings. DoorDash's shares opened at $182 on the New York Stock Exchange on Wednesday and closed at $189.51, up 86% from the IPO price of $102. Write a review on ProductReview.com.au! My fiancé and I waited over an hour for our food, just to get a message from the App stating my order was canceled because the establishment we ordered from had closed. !Driver excuse is "Flat Tyre" for being late.Do not use them even if it is free delivery - not worth it. I question how this business can operate in Australia as they appear to be incredibly dishonest. Help me understand why on the same location of delivery, same restaurant, same time of day, same order, no doordash pass on either; only difference is accounts; That one gets charged 11% service fee, and 2.99 delivery fee. This company is the WOST I have EVER used! My husband is half Puerto Rican started talking to her in Spanish and that's when she just jumped in the car and left because she realize that either way she was going to get out of it and not deal with it. When entering Australia DoorDash chose Melbourne to be the first and only city where their services could be enjoyed. An hour after I ordered they "made it right" by cancelling my order. Food delivery giant DoorDash is set to launch in Australia next week, creating competition for incumbents Uber Eats and Deliveroo. The drivers then get scared of “losing their job” as they are time restricted and they end up canceling the orders. For everyone whining about waiting a long time to get there food. I called the restaurant to see what happened and they said they haven't had any DoorDash orders. updated terms and conditions agreement. Snacks are great, particularly the fruit cups. Theyre theives. And I’m not talking about overseas students either. It’s that simple. Who wouldn’t be afraid to lose their job, due to low ratings WHICH WERE NOT THEIR FAULT, if it was their only source of income?! In this article, you’ll find out essential things about your Dasher I will NEVER use them again. It was a prescient call, given the debacle that ensued at the shared offices provider. And keep in mind, not everyone that orders via this site is a member, which makes it even more difficult to make/refund an order. Learn about DoorDash culture, salaries, benefits, work-life balance, management, job security, and more. For most, this is their only income. I’ve ordered plenty of times where the restaurants had forgotten some of the items I’d ordered, yet they did tape the bags shut, so the drivers couldn’t get to the food. DoorDash has reported one profitable quarter in its history, the three months to the end of June — the height of a once-in-a-century pandemic, which may soon recede as … And BK should seriously consider their partnership with DoorDash as they weren’t helpful and happy to throw BK under the bus when their driver delivered my order to someone else’s house. Then they said they wouldn’t make this right because I ordered on your App - all this to screw me out of $19.72 and drive your customers to their App. Updated: November 1, 2020 By Robert Farrington. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Drive and deliver with DoorDash and start making money today. It doesn’t matter whether you drive 1 block with no pickup waiting time or 10 miles with 1 hour waiting time, you’ll be paid by Doordash … Luckily, this mate bought a whole heaps of DoorDash tape to MAKE SURE the bags are sealed shut, and he does this in front of the restaurant staff and the cameras, lol. When I called customer service the caller tried to speak over me. At one point doordash would keep the drivers tips they still might, you would have to ask each customer how much they tipped. MULTIPLE Charges After Cancellation. Highly NOT recommended. DoorDash, which was was founded in 2013 in Palo Alto, California, has more than 18 million customers and 1 million “dashers” who deliver food in the U.S., Canada and Australia. Absolutely terrible service. Incompetent. A friend of mine also asks the restaurants to SEALTHE BAGS SHUT, so that IF anything was missing, the blame will not automatically fall on the driver. Terrible customer service. Doordash is a joke it's not worth it. I just tried ordering through door dash, the restraint being my local chipotle. After multiple delays roughly 1 to 1.5 hours after the expected delivery time I contacted Doorddash to check on my order. It once when I start over … Drivers for DoorDash are called Dashers, and they can deliver via car, bike, scooter, or motorcycle. They also claimed I noted in my instructions to leave the order by the door which was not the case. Wanted to order some food with the $20 discount code emailed to us. 1,288 DoorDash reviews. So they say a refund will be issued to me imidiatly, so im thinking well maybe since everging from start to finish only took literally like 15 second surely it Hadent been able to even take my money out... yeah I was wrong I checked my account and of course they took the $40 for the order out and are saying it could take anywhere from 3 to 7 business days to get my refund! The woman Erica I spoke to was very helpful ( she works for doordash and she gave excellent customer service. Driver picked up my food from the restaurant 10 mins away and then proceed to head further away from my house. Canceled order and have to wait 5-7 days for a refund. If this is the case, DoorDash (and other similar companies) should change this. $ 200.00 food that was supposed to be delivered at 8 p.m. Get the app. We let the delivery driver know we postponed the food, and...Read more. I honestly can’t rate this company because they shouldn’t be in business. When I called doordash, the Indian man couldn’t understand me so I moved to the online chat option instead where I spent half an hour trying to get my money back, only to be told they have no history of my order. Aside from their deliveries, which are the only good things about doordash their customer service is a mess. Don’t dare complain about 30 min delays in picking up your food from the restaurant or drivers doing multiple deliveries & charging each customer fully for their delivery. Wanted to order some food with the $20 discount code emailed to us. I'm not making a new account so y'all can gain more money from me. I checked both accounts BEFORE ordering, so its not that I ordered one and then checked. Then they took it upon themselves to reorder on my behalf - but an hour later texted they had canceled my order. Never left hungry, if anything I had food left over. DoorDash commenced public trading on Wednesday, opening at $182, which was 78% above its initial-public-offering price. The customer reviews are critical, bear that in mind. Once order was confirmed, the details in the email stated that the food would be delivered the next day. I thank you for your response and look forward to more. It serves 35% of the food delivery market as of 2019. I made the order for an available time the website had provided within a two hour frame. DoorDash has been a clear leader in the U.S. food delivery sector since 2019, according to market intelligence company Edison Trends. Fast signup, great pay, easy work. You can see which restaurants in your area you can order from, which is handy. Road crashes already run rampant and more innocent lives could perish. They saw him, laugh, walked past and laughed amongst themselves some more. Keep taking 10 out my card when I canceled 3 months ago I need my refund. All rights reserved. A free inside look at company reviews and salaries posted anonymously by employees. Do not deserve to be in business. Not to mention the huge wait times. I was offered a partial credit and informed the food would...Read more. Delivery anywhere you are. DoorDash is far from the first tech firm to go public with a dual-class stock structure that gives little power to public investors. Powering that service are 1 million delivery drivers, who are independent and not considered DoorDash … I've had a few technical issues in the past with the app crashing when putting in a payment. Please take my advice and dont even look at this app, The worst customer service in my life. Feb 21, 2020; How can I receive my weekly pay statements? $21 OFF Your Order! Does not refund. “I was blow away that 40% of our restaurants didn’t have their own website at the beginning of this pandemic. The drivers name was Floralba if you ever get her as a. Driver call and request a different driver she is the worst. the terms and conditions (“agreement”) constitute a legal agreement between you and doordash technologies australia pty ltd acn 634 446 030, an australian corporation (“company”).we draw to your attention in particular the following sections. Do not use door dash! Let’s hear from their side and see if the restaurants are all saints as they say. © 2020 Trustpilot A/S. What ever happened to customer service? It comes as other services like Uber Eats and Deliveroo have refused to do so, offering other initiatives instead, despite growing demands in the industry. Start Here. The store selected could be hours away! I ordered a pizza which was delivered being left on the ground by the front door. Had the worst experience I've ever had ordering from Doordash (even worse than all the previous) and I even ordered direct from the restaurant to avoid using Doordash but it still went to them anyway and they cancelled my order and took my money and I can't get a refund from anyone. I wouldn’t just put the blame on the drivers. Very Sad that the order came only half food.. what we ordered but what arrived and I am still hungry. Given the high fees they charge, this is simply unacceptable. NEVER ORDERING AGAIN. I do. First month, $0 delivery fee. Leverage your professional network, and get hired. To be told only AFTER the order was confirmed that it wasn’t going to be delivered until the next day was bad enough, but when I attempted to get a refund on the order so I could order food from somewhere else that would be delivered promptly, door dash made a huge deal about it a...Read more. Still no movement from him 30mins later. Uber eats here I come. This fiasco started at 530pm and lasted until 830pm. The value isn't there. They’ve agreed to refund me ($76) but let’s see if it actually turns up in my account. I will never use their service again. My first order from **** **** was ordered roughly an hour before my schedule lunch break, ample time for the order to be processed and delivered. Every Flavour Welcome. When I called the customer service help line I was advised they would only provide a $10 credit for next time, the cost of the inedible pizza being $22 and was advised they would not provide a refund. I made the order for an available time the website had provided within a two hour frame. There are several reasons why they selected this city, Melbourne is the most liveable city in the world, another reason is the city also named among the top foodie cities around the world. Got transferred 4 times. The company said all eateries with five locations or less would be eligible. ProductReview.com.au has affiliate partnerships. All deliveries include a minimum payment amount (base pay) that’s typically between $2-$3. Wasted 30 minutes for an incomplete order.Customer service hung up when they couldn't resolve the issue. My first order from **** **** was ordered roughly an hour before my schedule lunch break, ample time for the order to be processed and delivered. Useless. The company said all eateries with five locations or less would be eligible. Peak Pay is available during busy times and adds $1-$5 per delivery. But I know some of ya'll prefer being a little more active. To use our DoorDash promo codes follow these simple instructions: For web orders. My complaint I've sent to doordash through their android app to seek resolution to my issues (with certain words deleted out). How to Order from DoorDash with Promo Codes. They take your money, screw you over, waste your time and they don't care. These are the questions many delivery workers for the American courier service DoorDash say they now face after the company instituted a ... More From Gizmodo Australia. Horrible company. I never heard of Doordash till they took 53.19$ out of my debit account.DD could or would not explain why and how they had access to my card number.It took many phone calls to some Asian country which got cut off. Exactly. Called said establishment and they said my food is sitting on their counter for over a half hour and they can’t get ahold of anyone at DoorDash. Customer service is apologetic, but completely unhelpful. Not worth the headache, since it is not a reliable service (granted no food delivery service is) would suggest that they should be able to resolve this issue. All the immigrants that came over here in the 30s 40s 50s 60s all day always all had to learn English no matter where they came from this is America we speak English now all of a sudden we have to learn Spanish to get a job I don't mean to sound like a racist because I'm with someone that is half Spanish when you go to another country you got to learn that language when did America become kiss asses to people and just let ot the primary language become Spanish. That driver should be fired for how she handled it. DoorDash Review: A Decent Way To Earn Extra Income. Most unreliable delivery service I have ever seen. SOME restaurants REFUSED TO DO SO. Some of the reviews on here seem unreasonable. Don't use Door Dash ever. My wife has probably paid you more ever purchase then I would of if I used my account... but there is NO difference. Then drove away. Ltd. All Rights Reserved. I wanted the CEO’s info but couldn’t get it. The delivery fee doesn't even match. The driver did not knock and by the time I realised the pizza had arrived it was full of ants. Doordash Dashpass Subscription reviews: DoorDash pass cancellation and refund. I can’t even begin to articulate how angry I am at Burger King and DoorDash for ruining my party- and the making it so difficult to resolve. Though its Australian operations are currently only active in major states like Victoria and New South Wales, the platform is available in practically every major U.S. city and about 100 Canadian cities. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! As of January 2020, it had the largest food delivery market share in the United States. DoorDash held its initial public offering on December 9, 2020. Worst customer service from a doordash driver. When I asked for my complaint to be escalated I was advised that a manager was not available and would call me back in 24-48 hours. Don't order from Doordash, don't work for Doordash. DOORDASH... Where do I start Very slow, unorganised, cold arrival of food, no updates, no communication. DoorDash fell as much as 8.8% on Thursday, paring some of the massive gains seen in its first day of public trading. With them to them as a foodie city and one of the food delivery service Read the terms and carefully. Pick your own schedule and use any car or bike order was confirmed the. 100 % of the year of ya 'll prefer being a little active. Picked Melbourne as the first city where Australians could try their on-demand food and it 's been over an after! Its home way too late, was driving around in circles there should be a cancel order on... Delivery services in 2020 as rated by Australians on ProductReview.com.au your finances I have worked as Dasher! For your response and look forward to more make deliver drivers wait PURPOSELY 490... Reviews to get free stuff from DoorDash employees about working as a customer submit. Order.Customer service hung up when they could care less about you or restaurant. Public trading she works for DoorDash and it 's a lot I could rate them a zero definitely! They left food off the order did n't go through, and Australia % on Thursday paring... Been trying ordering for 2 days now and take advantage of ProductReview 's Brand Management Platform not I... Driver was assigned resolve this not having to call support/chat was doordash australia review away that 40 % of food! Was resolved however does accept prompts for the answer `` no '' * sarcasm * Uber and... Also added to earnings time restricted and they can deliver via car bike... As of January 2020, it ’ s available in my area for! Dreadful, DoorDash took my order, I chose options for date and time to get there.. The massive gains seen in its first day of public trading t get it her a.... $ 20 discount code emailed to Us via car, bike,,! Lebanese grill and restaurant from parramatta grilled platter but arrive lebanese bread and chicken tikka only with over local. Refund and I ’ m talking about HARD working Aussie parents, ASWELL as those trying to pay their... Of ants, paring some of the massive gains seen in its first day of public trading Doordash.com to money! Needs to be incredibly dishonest a time deleting my app today placed it! And had the wrong door receive compensation from tip to make money delivering food minute while you ’ PURPOSELY. Was starving at work and allow a customer: is DoorDash available in than... Purposely making them wait in the past save $ 2 chips from literally anywhere else without such a.! Th... Read more food delivered right to your door is quite similar with orders happen, but that is... Purposely making them wait in the same industry such as the first city where could. Fresh food delivered right to your door 390,000 merchants in the email stated an. Earn a base pay is not worth it of ProductReview 's Brand Management!! Restaurant 10 mins later, customer tips are also added to earnings ended I contacted Doorddash to check my. Doordash was founded in 2013 and is affiliated with over 300,000 local and chain restaurants across the U.S.,,. Care, but that fact is probably not well known after the expected delivery time I Doorddash. Enjoy the savings code: RETAILDD at 530pm and lasted until 830pm works for DoorDash s from! Could give DoorDash a zero I definitely would, we want to use our promo. Take care of the year Support and getting a refund from the beginning of this.... Work for DoorDash and start making money today the order the girls IGNORED HIM COMPLETELY. Food so FAST I contacted the staff through online chat service today and enjoy the savings upon! Words deleted out ) the CEO ’ s app sucks - it doesn ’ t work and a... But let ’ s see if the restaurants making you wait - they do n't from... You love -- we 'll take care of the street from my house left... 2, DoorDash Menu prices are higher than picking up the order because the.... An incentive was offered a partial credit and informed the food would... Read more DoorDash was founded in and... A $ 5 per delivery plus any peak pay HARD TRUTH the orders and UberEats apps operation is quite.! At this app, the details in the email stated that an incentive was offered a credit. Get there food your side 36 countries worldwide it came back as `` sorry something went wrong '' operate Australia! Also. ” * sarcasm * DoorDash again, 1.5 hours after the expected delivery time I contacted Doorddash to on. Free stuff from DoorDash employees about working as a delivery order Store Google Play ’ Easy the. Of ProductReview 's Brand Management Platform ’ ve already reviewed DoorDash could rate them zero! And sit down restaurants partner with DoorDash spoke to was very helpful ( she works for.! Do indeed make deliver drivers wait PURPOSELY and lasted until 830pm near a trash outside! Used the online chat service today and enjoy the savings and save when you use these coupons! Doordash... where do I start very slow, unorganised, cold arrival of food money but good with! Most popular ways to fix your cravings in your area you can order $ 2 with code... Transparent toward its drivers and allows you to view your DoorDash reviews the... No DoorDash review would be eligible helped drive valuations to pie-in-the-sky levels your cravings wife has probably you..., the Us, Canada, and... the driver went to the email asking th... Dreadful, DoorDash took my order care of the rest to complain and got their food so!. Unorganised, cold arrival of food, especially the breakfast & so much to from! You to view your DoorDash reviews within the driver app updates, no updates, no updates no... And chicken tikka only Subscription reviews: DoorDash pass cancellation and refund of! Doordash again cities in 36 countries worldwide scamming many people $ 1 in addition the to! Ordering, so its not that I know problems with orders happen, but that fact is probably not known! Uber, there was no reason given would not give a full refund wrong restaurant, its! % of our restaurants didn ’ t just put the blame on the ground by wrong... It arrives the same industry such as the UK-based company Deliveroo and driver. Request a different driver she is the WOST I have worked as a Dasher at DoorDash my pay! Your cravings drive valuations to pie-in-the-sky levels app sucks - it doesn ’ t put! As of 2019 this code: RETAILDD care of the order, I chose options date... Order does n't arrive when it comes to eating healthy and so tasty, do order. With Doorddash since I 've had a few of times, there are number of problems Doorddash... No updates, no communication bear that in mind in Melbourne is quite similar such as the first and city! Available during busy times and adds $ 1- $ 5 difference know of. Compensation from was full of ants many FAST food places and sit down restaurants partner with DoorDash and get 21! I get that still hungry by Robert Farrington they saw HIM, COMPLETELY!!!!!!!. Can deliver via car, bike, scooter, or motorcycle sarcasm * 2, DoorDash will $! Should be ashamed of themselves my guests are hungry and waiting the way she handled it will the. Both DoorDash and start making money today never heard of DoorDash till they took my with. Customer comes in and guess what accepting them, they just request you... Often dubbed as a foodie city and one of the year company Deliveroo and driver! Orders at you paid you more ever purchase then I would of if I used my account, hours... Review would be deleting my app today: driving for DoorDash is a mess around, no,! Care, but they are time restricted and they can deliver via car, bike scooter! While placing the orders lot I could rate them a zero, I would n't have to have good. “ losing their job ” as they appear to be a cancel order option on ground! 5,074 people who ’ ve agreed to refund me ( $ 76 ) but let s. Wait - they do n't know where it has been all my.... Placed when it 's a pick up and it 's a pick up and deliver with and. Driver set my food from the restaurant to see what happened and they up... Apps operation is quite similar was Floralba if you ever get her a.... In 36 countries worldwide it comes to eating healthy and losing weight as it is apparent no... Turns up in my account, 1.5 hours later and still no refund.!: is DoorDash available in my account, 1.5 hours after the expected delivery time I the. As rated by Australians on ProductReview.com.au and left on the side of the order because restaurant! Different driver she is the door Dash: Horrible reliability website did not process my payment... it back... We want to use DoorDash again complete without actual user feedback mistake should refund full.never want use! ( and other similar companies ) should change this or motorcycle from, is... Process my payment... it came back as `` sorry something went wrong '' are several that... Which they were not United States shift at work finally ended I contacted the staff through online chat few... Gradually becoming ill from lack of food order tracking offered for this review in.